This extension provides a easy but highly effective assist tickets system on your MailWizz EMA powered utility!
– Help tickets and ticket replies administration
– Help tickets departments administration
– Help tickets priorities administration
– Means to resolve whether or not to supply assist just for sure buyer teams
– Assign customers to departments for a advantageous graned notification system
– Enable customers to create assist tickets for purchasers
– Enable prospects to create assist tickets
– Enable prospects to charge person replies to tickets and the timeframe they’re allowed to do it
– E mail notifications for customers and prospects when new ticket is created or new reply added
– Robotically shut inactive assist tickets after an outlined time period
– Robotically project of customers to assist tickets in order that two customers don’t reply similar ticket in similar time
– Means for customers/buyer to shut tickets when leaving replies
– Easy integration with Mailwizz transactional emails characteristic
– Login within the backend of your MailWizz EMA powered web site and navigate to Extensions menu.
– Hit the add button and choose the extension archive and add it.
– Allow the extension then click on on it’s title to go to the extension web page from the place you possibly can enter your particulars.
After the extension is enabled, a brand new menu merchandise can be proven within the left-side sidebar, that’s “Help tickets”.
Clicking on the menu merchandise adopted by the Settings sub-menu will get you on the extension settings web page.
Mailwizz EMA >= 1.three.four.5
Please see the _info folder contained in the archive.
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